We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@nawari.shop.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@nawari.shop.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day Cooling-off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@nawari.shop.

At Nawari, we put heart and soul into every Product we make. we check quality carefully before shipping. But if something goes wrong, we’re here to help.

💬 How to Request a Return

• Email us at support@nawari.shop or message us on WhatsApp at +91 9899557619
• Mention your order number and share photos of the issue (if it’s a defect)
• Our team will reply within 24–48 hours
• If the return is approved, we’ll share the pickup or return instructions

❌ Cancellations

You can cancel your order within 12 hours of placing it. After that, the order enters processing and can’t be cancelled.

🔁 Exchanges

At this time, we don’t offer direct exchanges. You can return (if eligible) and place a new order.

We’re a small business and every order matters deeply to us. Thank you for understanding and supporting handmade work ❤️